Last Updated: March 1, 2025
Thank you for choosing MetaIPTV Pro. We value your satisfaction and strive to provide excellent service. This Refund Policy outlines our guidelines concerning refunds for our IPTV subscription services.
1. Trial Period
MetaIPTV Pro offers a 24-hour free trial to all new customers. We strongly encourage potential subscribers to take advantage of this trial period to ensure that our service meets your expectations and is compatible with your devices before making a purchase.
2. Refund Eligibility
Refund requests will be considered under the following circumstances:
- Service Unavailability: If our service is completely unavailable for a continuous period of 24 hours or more during your subscription period, and this unavailability is confirmed by our technical team to be due to issues on our end.
- Subscription Error: If you were charged multiple times for the same subscription period due to a system error.
- New Subscriptions: For new subscribers only, if you experience significant technical issues that our support team cannot resolve within 24 hours of your initial report, and these issues prevent you from accessing or using the service.
3. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- After Trial Use: If you purchased a subscription after using our free trial, as the trial period is intended to determine service compatibility and satisfaction.
- Service Cancellations: For subscription cancellations after the first 24 hours of service, as all sales are considered final after this period.
- Channel Changes: For changes in channel lineups, temporary channel unavailability, or quality issues with specific channels, as these are beyond our direct control.
- User Error: For issues resulting from improper setup, incompatible devices, insufficient internet speed, or other factors on the user's end.
- Third-party Applications: For issues with third-party applications or services used to access our IPTV service.
- Payment Provider Fees: Any transaction fees imposed by payment processors are non-refundable.
4. Refund Process
To request a refund:
- Contact our support team at [email protected] within 24 hours of your purchase.
- Include your order number, subscription details, and the specific reason for your refund request.
- Our team will review your request within 48 hours and communicate the decision directly to you.
- If approved, refunds will be processed to the original payment method used for the purchase.
- Please note that refund processing times may vary depending on your payment provider and may take 5-10 business days to appear in your account.
5. Partial Refunds
In some cases, we may offer partial refunds based on the nature of the issue and the length of time the service has been used. This determination will be made at the sole discretion of MetaIPTV Pro management.
6. Subscription Downgrades
If you wish to downgrade your subscription from a longer-term plan (e.g., annual) to a shorter-term plan (e.g., monthly), we do not provide refunds for the difference. However, you can choose not to renew your current subscription when it expires and then purchase a different plan.
7. Subscription Cancellations
You may cancel your subscription at any time to prevent automatic renewal for the next billing period. Cancellations must be made at least 24 hours before the renewal date. Please note that cancellation does not entitle you to a refund for the current subscription period.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
9. Contact Us
If you have any questions about our Refund Policy, please contact our customer support team:
- Email: [email protected]
- Response Time: Within 24 hours
Thank you for your understanding and cooperation.